Terms of Service
These terms apply to every repair, service, and device purchase from PHYX Device Repair & Sales (PHYX LLC) at 95 Mill Street, Suite B1, Springfield, MA 01108, in person or through this website. Bringing us a device and leaving it or placing an order means you agree to them.
Estimates and repairs
A quoted repair price covers both parts and labor — no hidden fees. Some jobs (water damage, logic-board work, data recovery) need a diagnosis first, and the estimate can change once we see what's actually going on; we'll tell you before we proceed.
Turnaround estimates are our honest best guess, not a guarantee. Most repairs are done the same day, but involved jobs can take longer.
Card-processing fee
There is a transparent 3.5% fee on any card payment — that's the cost of the Square terminal, passed through at cost, not a markup. It's disclosed before you pay, and paying cash avoids it entirely.
Back up before service
You're responsible for backing up your own data before any repair or recovery. We recommend it every time and will help you if you ask. Because some repairs — especially water-damage and logic-board work — carry a real risk of data loss, PHYX is not liable for lost data. When it matters, back it up first.
Returns and final sales
Orders placed through the online store can be returned within 5 days of delivery, in the same condition they arrived, with return shipping paid by you. Everything else is final: payment for a completed repair, or for a device bought at the counter, doesn't get a cash refund. What you get instead is our post-repair coverage below. See our Returns & Coverage page for the details.
Post-repair defect coverage
If something's not right after the repair, we'll take another look. We stand behind our work.
That coverage doesn't extend to new physical damage, liquid damage, or misuse that happens after the repair — those are new problems, not a defect in our work.
Devices we sell
Refurbished and pre-owned devices are bench-tested and sold as described. Counter sales are final and online orders carry the 5-day window above; either way, each unit is backed by the same post-repair defect coverage — if a covered defect shows up, bring it back and we'll make it right.
Picking up your device
Please collect your device promptly once we let you know it's ready. If you need more time, just tell us — a quick call or text keeps us from recycling it. We hold devices for up to 2 weeks, we can't store them indefinitely. After that they will be recycled and unable to be recovered.
Governing law
These terms are governed by the laws of the Commonwealth of Massachusetts, and any dispute is handled in Massachusetts. Nothing here removes a right you have under Massachusetts consumer law.