Returns & Coverage

Bought from the online store? You have 5 days from the day it lands to send it back for fundamental issues only. This doesn't include buyer's remorse or change of mind reasons. It needs to come back the way it arrived — same condition, with whatever shipped alongside it — and return shipping is on you. Once it's here and checks out, we refund the purchase price; give the refund up to 14 days to land. You're welcome to drop it at the shop instead of mailing it, and we'll do an exchange instead if you'd rather. You'll probably never have an issue with this because we don't send out things that don't work.

In-store sales and repairs are final

The 5-day window is for online orders only. A completed repair, or a device you bought at the counter, is final — we don't issue cash refunds on either. We can, however, issue store credit. What you get instead is real defect coverage, so a fair outcome doesn't depend on a refund. Look everything over before you leave the shop.

We make the repair right

If something's not right after the repair, we'll take another look. We stand behind our work.

Devices we sold you

Every device we sell is bench-tested first. If a covered defect turns up after you take it home, bring it back — we'll diagnose it and repair or replace the defective part. Outside the 5-day online window, this is coverage on the hardware, not a change-of-mind return.

What coverage doesn't include

It doesn't cover new physical damage, liquid damage, or misuse after the device leaves us — a fresh cracked screen or a new spill is a new repair, not a defect in our work. It also doesn't cover data loss, which is why we ask you to back up before any service.

How to start

Reach out as soon as you notice something off — the sooner the better — and bring the device back with proof of the original repair or purchase (your receipt or the phone number it was booked under). Covered claims should be raised promptly after the original service or sale. Call or text 413-234-4313 or email repairs@phyx.me to get it going.

The rest of the fine print

This coverage sits alongside our Terms of Service, which spell out the 3.5% card fee, backups, and Massachusetts governing law. Nothing here removes a right you have under Massachusetts consumer law.