Returns & Coverage

Completed repairs and device purchases are final — we don't issue cash refunds. What we do instead is stand behind the work with real defect coverage, so a fair outcome doesn't depend on a refund.

If something's not right after the repair, we'll take another look. We stand behind our work.

Every device we sell is bench-tested first. If a covered defect turns up after you take it home, bring it back — we'll diagnose it and repair or replace the defective part. This is coverage on the hardware, not a change-of-mind return.

It doesn't cover new physical damage, liquid damage, or misuse after the device leaves us — a fresh cracked screen or a new spill is a new repair, not a defect in our work. It also doesn't cover data loss, which is why we ask you to back up before any service.

Reach out as soon as you notice something off — the sooner the better — and bring the device back with proof of the original repair or purchase (your receipt or the phone number it was booked under). Covered claims should be raised promptly after the original service or sale. Call or text 413-234-4313 or email repairs@phyx.me to get it going.

This coverage sits alongside our Terms of Service, which spell out the 3.5% card fee, backups, and Massachusetts governing law. Nothing here removes a right you have under Massachusetts consumer law.