Shipping Policy

Most customers just pick up at the shop — 95 Mill Street, Suite B1, Springfield, MA 01108, in the Mill Park Office Commons, Building 95. We'll text or call you the moment your device or order is ready. Or you will receive an email with a tracking number.

Shipping the devices we sell

Buying a refurbished device and can't make it in? We can ship it. Every unit is store-tested and packed to travel, and we confirm the details with you before it goes out. We currently ship anywhere in the lower 48 US states.

Mailing a device in for repair

Not local? You can ship your device in for repair — call or text us first at 413-234-4313 so we know your package is coming, then send it to 95 Mill Street, Suite B1, Springfield, MA 01108. Use tracking and insure it for what the device is worth: in transit it's in the carrier's hands, and it's on us the moment it arrives and we log it in. The repair is paid by Cash App or another electronic method before it ships back — we don't take card numbers over the phone.

How to pay

Shipped orders are paid securely through Square or Cash App before the item leaves the shop. The transparent 3.5% card-processing fee applies to card payments, same as in store.

Timelines and tracking

Once your payment clears, every order ships within 2 business days. We send tracking as soon as it's on the way, so you always know where your device is. Delivery time after that depends on the carrier and your location.

If it arrives damaged

Open and check your device as soon as it lands. If anything looks wrong from shipping, contact us right away at 413-234-4313 or repairs@phyx.me, keep the packaging, and we'll work it out with you and the carrier.