Frequently Asked Questions

It depends on the model — an older iPhone SE or 8 screen is a fraction of what an iPhone 17 Pro Max screen costs, because the parts cost that differently. Whatever we quote covers parts and labor, and you get the number before we touch the phone. Call or text 413-234-4313 with your model and we'll give you the exact price on the spot.

Your quoted repair price covers parts and labor. On top of that there are two things, and that's the whole list: any kind of card payments carry a 3.5% processing fee — cash, Cash App, and Venmo currently don't. And on a labor-heavy job that still doesn't produce a working device, a bench fee can apply — we tell you that before you leave it with us.

Most of the time there's no bench fee at all — if we can find it and fix it quickly, you just pay for the repair. Where a fee applies is a labor-heavy job that still doesn't produce a working device after real effort. It varies with the repair and how much work it takes, and it's never more than $50. Ask us for the number before you drop off and we'll tell you straight.

Yes. We'll quote you right over the phone. Bring the device in, or text us photos, and you get a free, no-obligation price before any work starts. To be clear about where "free" stops: the look is free. A labor-heavy teardown to chase a hidden fault is the one case where a bench fee can apply, and we'll tell you before we go there.

For most cracked screens, battery problems, or charging ports, a repair costs a lot less than replacing the phone. We'll also tell you honestly when it isn't worth fixing — we've told plenty of customers to put the money toward one of our used or refurbished phones instead, and we've told plenty of others their phone is absolutely worth fixing. It depends on the device.

No, we do not price match. Our prices are completely fair in the market for the work that we do, for the parts that are involved, and for the quality that is received.

The quoted price does include taxes.

Yes we do need to take a deposit. Usually it will be $100 based on the type of work that's needed. Then you can pay the rest when the device is fixed or we have more news for you.

Prices generally range from $295 all the way up past $1,000 but most things are between $400 and $700.

It depends on the model. Most A-series Galaxy screens run $80 to $160; most S-series are $140 and up — an S23 Ultra, for example, is around $320 at the time of writing. On some models there's an aftermarket option at lower cost. Text or call 413-234-4313 with your Samsung model for an on-the-spot quote.

iPhones, Android phones, iPads, Macs, PCs, game consoles, and more. We also handle some technical support, data recovery, and logic-board repair. Drones are DJI only and case by case — text 413-234-4313 with the model to check before you come in.

Most screen and battery repairs are completed within a few hours. More involved repairs — logic board issues, water damage, or data recovery — can take up to a week or longer if parts need to be ordered or if we need to involve one of our specialists.

Most of the time, yes. A phone that won't power on is usually a battery, charging port, or logic-board issue — not a dead phone. Sometimes we can't: if it's the logic board we refer it to one of our specialists, and we do that all the time. Bring it in, the look is free.

Yes, PHYX repairs shattered or cracked back glass on iPhones and Samsung devices. It's what we do. Pricing depends on the model — call or text 413-234-4313 for a quote.

Yes, we repair charging ports on iPhones, Androids, tablets, and other devices that won't charge properly or that have become loose or unresponsive. These are routine repairs.

Possibly. If the glass isn't cracked but you've got no image, lines, or discoloration, that's often the LCD itself. Sometimes it's the logic board not putting out video. Either way we have to see it — bring it in, the look is free.

Face ID is a delicate sensor system, and a drop can knock it out with no visible screen damage at all — usually the front camera assembly, the proximity sensor, or the earpiece area took the hit. It varies by model. We don't repair Face ID at this store. If you need it working, we can send it out to one of our specialists — figure 7 to 10 business days, and we'll get you the cost before anything happens.

A mix: OEM pulls from other devices, new OEM parts, and high-quality aftermarket. It depends on the model, on what you want, and on what the part costs. On some models the aftermarket screen is as good as the OEM and that's what we buy; on some you've got a choice and you pick; on some there's only OEM. We also sell original manufacturer devices, cables, and accessories. Either way, we tell you what's going into your device before we do it.

We stock most parts for popular phones — Apple iPhones and iPads, Samsung, LG, Motorola, TCL, Revvl, and even most Obama phone models. If we don't have what your repair needs, we can most likely order it.

Usually yes — but it isn't our preference. Customer-supplied parts create friction, and if the part turns out to be bad we've spent the labor for nothing. If you bring your own: it has to be the right part, we charge our normal labor either way, and there's no warranty on that repair. Call ahead so we can confirm the part fits before you make the trip.

We'll do everything we can to get it to boot so you can pull your data off — phones aren't built to survive liquid. Whether it works depends on how long it was exposed and what got hit. Bring it in as soon as you can, skip the rice (it doesn't work), and don't try to power it on yourself. And don't wait — every day makes it worse.

No, rice does not work. Please do not put your device into rice. Instead bring it to the store immediately. Putting a device in rice is a myth and not scientifically viable.

In most cases, yes — replacing the screen doesn't touch Face ID. If something Face-ID-related was damaged in the same drop, it won't come back, and we'll tell you that's a possibility before we start. Face ID itself isn't something we repair here.

No it does not but we do offer screen protectors typically for $10 each. Sometimes higher-end iPhones/other devices are $15.

Yes we usually try to match the color of the overall phone. If we do not have the color in stock, it can always be ordered. Usually it will take one to two days.

Yes sometimes the new batteries are calibrated differently but it should usually be somewhere in the high 90s and then after you use it for a while it should calibrate itself back up to 100. If it is not and it keeps misbehaving, just let us know and we could try a different one.

No not necessarily. We would advise against using something super cheap but we use great quality aftermarket parts that rival the Apple parts themselves.

No we don't fix face ID here in this store but we do have providers that we can consult to have the face ID functionality fixed. Pricing will vary upon model.

99% of the time, no. Most standard repairs (screens, batteries, charging ports) don't affect your stored data, but we always recommend backing up your device before any repair as a safety precaution. But really no one in general loses their data when fixing their phone.

Yes, PHYX offers data recovery for phones, tablets, and computers, including devices that won't power on or have suffered water damage. Recovery timelines vary depending on the extent of damage.

The only thing that we can do if you forgot your password is to wipe the entire phone, whether it's an iPhone or an Android, in order to get back into it. If you have an iPhone we will have to reinstall the software and the phone will prompt you for the Apple ID and password so you'll need to know your Apple ID credentials. On an Android device we will follow the same process but the phone will prompt you for your Google login. You'll need to know that in order to get back into the phone. Depending on the model of Android that you have that is locked, we may be able to bypass the Google and that will be an extra charge.

No. We don't do carrier or network unlocks — we can't move a phone from Verizon to T-Mobile or any other carrier. For that, contact your carrier directly and ask them — the eligibility rules and the timing are theirs, not ours.

Yes. Our technicians only get into what the repair or diagnostic actually requires — we're not going through your photos or your messages. No one has ever complained that their data was compromised at PHYX. We are just here to fix the phone or the device.

No it's not possible. The only way to do that is to contact the institution or company's IT department and have them remove it from their MDM list. Otherwise the iPad is strictly for parts.

No we cannot jailbreak or unlock an iPhone for different companies or do anything to release the Apple ID.

Yes we usually charge $40 for that service and it takes about an hour. You will have to know your iCloud information, which means your Apple ID and password credential.

Yes we can do that. We can provide the external drive or you can provide it or you can provide the new device. We can do all of that kind of work. The cost will depend on how much information you're asking us to transfer and how complicated it can be.

Yes. If something isn't right after a repair, we take another look — we stand behind our work. Screens are the strongest case: most screens we install carry a defect warranty from our supplier. That covers the screen failing or acting up on its own. It does not cover new damage — a fresh crack, a drop, or liquid after the repair is a new repair, not a warranty claim. Coverage varies by part and by job. Ask us what your specific repair comes with before you pay, and we'll tell you.

Bring it back. If something isn't right after the repair we'll take another look and make it right — that's the guarantee. Follow-up problems tied to the original repair are handled at no extra cost. A separate, unrelated issue is a separate repair, and we'll tell you which one you're looking at before we do anything.

If your device is still under Apple's or Samsung's warranty, go to them first — we'll tell you that straight, before we take the job. Here's the honest version: a manufacturer can't cancel your entire warranty just because an independent shop opened the device, but they can refuse to cover anything connected to our repair, and in practice Apple and Samsung will usually decline service on a device with non-original parts in it. Most of what we work on is already out of warranty anyway. Ask us first and we'll tell you which way makes sense for your device.

If you ordered online, you have 5 days from delivery to send it back — same condition, return shipping on you, and we refund the purchase price in full. Devices bought at the counter are final with no cash refunds, but if there's an issue with something purchased from PHYX in person, we'll repair it or exchange it for you. Reach out before you buy if you have questions about a specific device's condition.

You could. If we have it in stock, we would take off money for the value of your broken console that's not fixable and apply it to the cost of what we have in stock. A lot of people do that here.

PHYX is located at 95 Mill Street, Springfield, MA 01108, inside the Mill Park Office Commons complex — look for the green sign out front at both incoming entrances to the property. Google Maps Street View does not show this office complex. It shows apartment buildings instead. If it looks like apartment buildings from the street, you're in the right place, as the businesses are SET BACK from the street.

PHYX is open Monday through Friday 10:00 AM to 7:00 PM and Saturday 12:00 to 7:00 PM. Check Google for updated hours or changes in hours for holidays and related events.

Typically, yes. Hours can change. Holiday hours always go up on our Google listing, and on Facebook and Instagram — check Google before you make a special trip.

PHYX serves the greater Western Massachusetts region including Springfield, MA, Chicopee, West Springfield, Agawam, Feeding Hills, Longmeadow, Hampden, Wilbraham, Ludlow, Palmer, Ware, Belchertown, Granby, Holyoke, Westfield, Easthampton, Northampton, South Hadley, Enfield CT, Suffield, CT.

Walk right in — no appointment needed. We do not take appointments. PHYX is open Monday–Friday 10 AM–7 PM and Saturday 12–7 PM at 95 Mill Street in Springfield. For repairs, most are handled same-day. If you want to confirm wait time or parts availability before making the drive, text 413-234-4313 first.

Yes. You can ship a device to us for repair, and we can ship a completed repair or a purchase back to you. Payment goes up front by Cash App or another electronic method — we don't take credit cards over the phone. Call 413-234-4313 first and we'll walk you through how to pack it and where to send it.

No — we don't deliver locally. We can ship, though: a completed repair or a device you bought from us, paid up front. Call 413-234-4313 to arrange it.

We do sometimes. It depends on what you have. We like to have people send us pictures of their items and then we can decide on whether or not we want them to drop them off. We will buy phones and devices that will work well in our inventory if we need them.

Yes it depends on what you have. You can show us images via text message or potentially bring them into the store and we can perhaps give you a price.

Of course we always do trade-ins. The thing is we will always take money off of an item that you want here for something that you have.

Yes — Mac and PC, laptop and desktop: logic-board repair, hardware upgrades, and troubleshooting. Our minimum on a desktop PC problem is $140, and that covers most straightforward fixes we can solve without adding parts. If the job needs components, the price goes up from there and you'll get that number before we start.

Yes, we perform standard RAM, SSD, and hard drive upgrades on most laptops and desktops — ask what your specific model supports.

Yes, PHYX provides virus removal, malware cleanup, and speed optimization for both Windows PCs and Mac computers.

Yes, our technicians regularly resolve issues tied to recent macOS and iOS updates, including performance slowdowns, app crashes, and connectivity problems.

Yes we can re-key your PC. Just let us know. We usually charge about $40 for that.

Yes we can. We usually will install Windows 11 but if the laptop is too old we will install Windows 10. That charge is usually around $70 for Windows 10 and about $95 for Windows 11 currently.

Yes we do them all the time.

We typically don't do that but we will do it if it's worth it for the laptop. For most laptops if the USB port is broken, there are other ones to use.

It really depends on what the laptop is. The only laptop motherboards that are worth fixing are those that are on higher-end gaming laptops. Cheaper laptops from Wal-Mart or Staples or cheaper HP computers, for example, we will not fix the boards on those.

Yes, we specialize in console repairs including PS5 HDMI port failures, Xbox power issues, and Nintendo Switch screen replacements and power issues. Bring your console to our Springfield store and we'll get you back in the game.

PS5 HDMI port repair is the console job we do most. Turnaround is typically one to two business days. One thing to know: our HDMI and micro-soldering specialist works weekdays only — a console dropped off Friday or Saturday is usually ready the following Tuesday, sometimes Wednesday. Text 413-234-4313 with your console model and we'll give you the exact price on the spot.

PS5 overheating and fan repair — cleaning the heat sink, replacing the thermal paste, checking the fan — is one of our most common console jobs. The service is approximately $140, typically one to two business days. Bring it to 95 Mill Street, or text us first if you're not sure what's actually wrong.

We repair Xbox HDMI ports — a common failure on both the Series X and the Series S. Series X HDMI is approximately $170; Series S approximately $140. Older models are less. Turnaround is typically one to two business days, and the same weekday rule applies as with the PS5: our specialist works weekdays, so a Friday or Saturday drop-off is usually ready the following Tuesday. Text 413-234-4313 with your Xbox model before dropping off.

We repair Nintendo Switch consoles — charging ports, screens, audio, and no-power faults. Switch Lite charging port is approximately $120; audio port approximately $80; most other Switch repairs run up to approximately $140. Turnaround is typically one to two days. Text 413-234-4313 with your Switch model and what's going on.

We fix stick drift on Xbox and PlayStation 5 controllers — that's the controller repair we do. If yours has something more seriously wrong, bring it in and we'll take $10 off of a different controller for you.

Sometimes. Our in-house focus is modern consoles — PS4, PS5, Xbox Series, Switch. For older and retro hardware we have a provider who works on legacy machines. Call or text 413-234-4313, describe what's wrong, and we'll check with him and come back to you with a yes or a no before you bring anything in.

Sometimes. We've fixed certain Meta Quest problems and not others — it depends on the fault. Call or text 413-234-4313, tell us what's wrong, and we'll check with our Quest provider and come back to you with an answer before you make the trip.

Yes. We build custom gaming PCs to your budget and the games you actually play. Consultations are free. Turnaround depends on the parts and how busy we are.

Some. We keep a limited stock of PC components, and most of what we hold is earmarked for builds and repairs in the shop. If you need something specific, call 413-234-4313 and ask — sometimes we've got it.

We can try. We are usually pretty successful with that type of work but sometimes the PS5 is not fixable but we'll try and let you know. We've done many so far.

Yes we do fix those issues. They typically take a few days to fix and will range in price usually from 180 to 220 or so.

Yes — PHYX sells Lyca Mobile prepaid plans in-store at 95 Mill Street in Springfield. SIM cards and setup are handled in-store. No contracts, no credit check. You can get a new number in minutes starting at $20.

We sell Lyca Mobile prepaid in-store at 95 Mill Street — no contract, no credit check, and we set it up for you at the counter. Plans start at $20 a month. If you need a SIM card or an eSIM, that's $10 more, one time. Already on a plan and just need data? The basic top-up is $5 for 2 GB — that's an add-on to a plan, not a plan on its own. Lyca runs promotional rates from time to time, so ask us what's current when you come in.

Yes, PHYX offers prepaid home internet with no contracts and no credit check. It's about $45 a month and it's plug-and-play. Your home must be serviced by Xfinity in order for this to work for you.

No. Both our prepaid home internet and Lyca Mobile plans skip the credit check and the contract entirely. All plans are month to month. You can pay via cash or card.

We used to but not anymore. We carry Lyca Mobile at the moment.

Yes, we support Springfield-area businesses, schools, and organizations with bulk device repairs and special pricing on multiple phone, laptop, or tablet repairs. Contact us to set up a business account.

PHYX has been the shop Western Mass has trusted since 2015 — over 10+ years fixing phones, computers, consoles, and everything in between out of Springfield, MA.

The record speaks for itself: our Google reviews, Best Phone & Computer Repair Shop 2026 in the Valley Advocate Readers' Poll, and Readers' Choice 2023 from the Daily Hampshire Gazette. Add transparent pricing, same-day repairs on most jobs, walk in or ship it to us, and one shop that handles phones, computers, tablets, and consoles — and there's no reason to go anywhere else in Western Mass. The Google number moves; check the listing yourself.

We don't cherry-pick. Every review is public on our Google listing, and we have two local press awards — Valley Advocate 2026 and the Daily Hampshire Gazette 2023. Go check the reviews yourself; that's the point of them. If something's not right after a repair, we take another look. We stand behind our work.

No we do not repair printers. Printers are usually better to go buy a different one.

We generally don't work on sound equipment or headphones.

No we don't work on vehicle things or anything that is related to a car. There are other places, however, in Springfield that do things like that.

No sorry we don't repair VHS players or DVRs.

At the moment we are not fixing any MP3 players.

We don't repair Meta Ray-Ban glasses at the current time.

We aren't fixing kick scooters or similar e-bikes but we hope to in the future.

We do fix Apple Watch screens but usually only for newer series at the moment. Typically Series 8 and up that are worth fixing because most Apple watches that are on the market now are kind of cheap at the moment so they're always replaceable. If you have an Ultra, Ultra 2, Ultra 3, or higher-end Apple Watch, we can talk about it and give you a price.

Of course the only thing that they need to do is give us the name that was left on the paper and the phone number and they will be ready to pick it up.

We can't retrieve lost contacts on the phone locally that have been erased but contacts these days usually live in the cloud. If you have an iPhone, check your iCloud. If you have an Android, check your Google account because they're usually stored there.

We can print a full text conversation. We just need to pull the files from your phone. We will find a way to do it. We have certain software that we use and we can discuss a price depending on what's needed. This also applies to Facebook messages.

There is no need to check the status for most of our repairs, we will give a time for you to come back if it's some kind of component repair on a device. We will give you a range of days that something will be repaired if we have to have an outside provider take a look at it. We will give you an update once we have it back and ready. But you can trust that during the time that you are waiting for it to be repaired it is diligently being worked on. What you can do is call the store if you really need to check on the status but usually we don't have a status until it's fixed. We ask that you do not inundate us with calls because it does take away from the work that we need to do and trying to fix everything for everybody.