RETURN POLICY
RETURN POLICY
Last updated November 18, 2023
Thank you for your purchase. We hope you are happy with your purchase. In general, we DO NOT TAKE RETURNS. However, if there is something wrong fundamentally with your purchase you may return it to us for store credit or an exchange. This is solely at the Owner’s discretion. This doesn’t include buyer’s remorse complaints. Please see below for more information on our return policy.
RETURNS
If we accept, all returns must be postmarked within seven (7) days of the purchase date. All returned items must be in the same condition.
RETURN PROCESS
To return an item, please email customer service at repairs@phyx.me with your request.. Then mail your return to the following address:
PHYX
95 MILL STREET MA 01108
United States
Please note, you will be responsible for all return shipping charges which is the cost of return. We strongly recommend that you use a trackable method to mail your return and notify us of the tracking
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your credit or exchange. Please allow at least one (1) day from the receipt of your item to process your credit or exchange. We will notify you by email and/or text or call when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
95 Mill Street
Springfield MA 01108
413-234-4313