RETURN POLICY
RETURN POLICY
Last updated June 3, 2026
Thank you for your purchase. We hope you are happy with it. In general, we DO NOT TAKE RETURNS. However, if there is something wrong fundamentally with your purchase you may return it to us for store credit or an exchange. We are unable to cater to buyers remorse or similar return reasons. We can, however, guarentee that what you do buy will have no issues or defects other than what might be stated in the listing. Please see below for more information on our return policy.
RETURNS
If we accept, all returns must be postmarked within seven (7) days of the purchase date. All returned items must be in the same condition.
RETURN PROCESS
To return an item, please email repairs@phyx.me with your request.. Then mail your return to the following address:
PHYX
95 MILL STREET
Springfield MA 01108
Please note, you will be responsible for all return shipping charges . We strongly recommend that you use a trackable method to mail your return and notify us of the tracking.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your credit or exchange. Please allow three to seven (3-7) business days from the receipt of your item to process your credit or exchange. We will notify you by email and/or text or call when your return has been processed on our end.
EXCEPTIONS
For defective or damaged products, please contact us at repairs@phyx.me to request to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
95 Mill Street
Springfield MA 01108
413-234-4313