# PHYX Device Repair & Sales — full reference > PHYX Device Repair & Sales (legal name PHYX LLC) is an independent device repair shop and device store in Springfield, MA, owned by Frank Tate and open since 2015 — 11+ years in business. PHYX repairs phones, computers and game consoles, recovers data, builds custom gaming PCs, sells used and refurbished devices, and sells Lyca Mobile prepaid plans. Drone repair is DJI only and case by case — sometimes yes, sometimes no, so customers text first to check. Walk-in shop at 95 Mill Street, Suite B1, Springfield, MA 01108, serving Western Massachusetts and Northern Connecticut. Call or text 413-234-4313, or email repairs@phyx.me. The shop Western MA has trusted since 2015. Thank you for your business. This is the full-text edition. The short index is at https://phyx.me/llms.txt. Everything below is generated from the same source the website renders from, so it cannot disagree with the pages it links to. ## Business facts - Name: PHYX Device Repair & Sales - Legal name: PHYX LLC - Owner: Frank Tate - Founded: 2015 (11+ years in business) - Address: 95 Mill Street, Suite B1, Springfield, MA 01108 - Finding us: Mill Park Office Commons, Building 95 — look for the green sign. - Phone (call or text): 413-234-4313 - Email: repairs@phyx.me - Service areas: Western Massachusetts, Northern Connecticut - Rating: 4.5 stars from 769 Google reviews - Award: Best Phone & Computer Repair Shop 2026 — Valley Advocate Readers' Poll - Card payments carry a 3.5% processing fee - Online orders can be returned within 5 days of delivery; in-store sales and completed repairs are final - Guarantee: If something's not right after the repair, we'll take another look. We stand behind our work. ## Hours - Mon–Fri: 10:00 AM – 7:00 PM - Saturday: 12:00 PM – 7:00 PM - Sunday: Closed Holiday and short-notice changes are posted on the Google Business profile: https://share.google/lTs3iV6Qaj4GP1MgU ## Services PHYX offers 8 named services. Each has its own page; the full text of each is reproduced below. - [Phone Repair](https://phyx.me/services/phone) (OFTEN < 1 HR) — iPhone & Android screens, batteries, charging ports, cameras — most done same day. - [Computer Repair](https://phyx.me/services/computer) (MAC · PC) — Mac & PC, laptop & desktop: screens, batteries, upgrades, virus & malware cleanup, speed-ups. - [Console Repair](https://phyx.me/services/console) (PS5 · XBOX · SWITCH) — PS5 HDMI ports, Xbox power faults, Nintendo Switch screens — get back in the game. - [Custom Gaming PCs](https://phyx.me/services/gaming-pc) (BUILT IN-HOUSE) — Built in-house to your budget and your games — no pre-built markup, no mystery parts. - [Data Recovery](https://phyx.me/services/data-recovery) (LOGIC BOARD) — Logic-board and water-damage recovery to get your photos and files back off a dead device. - [Business & Bulk](https://phyx.me/services/business) (SCHOOLS · ORGS) — Fleet phones, school laptops, org tablets — special pricing on multi-device repair. - [Drone Repair](https://phyx.me/services/drone) (DJI · CASE BY CASE) — DJI only, and case by case — some we can take, some we can't. Text before you drive over. - [Lyca Mobile Plans](https://phyx.me/services/lyca-mobile) (FROM $20) — Prepaid plans from $20 at the counter — SIM or eSIM +$10 if you need one. No contracts. ### Phone Repair - URL: https://phyx.me/services/phone - Spec: OFTEN < 1 HR - Summary: iPhone & Android screens, batteries, charging ports, cameras — most done same day. We've been fixing Western Mass phones out of Springfield since 2015. Every repair is quoted before we touch the phone, the quote covers parts and labor, and you know which part is going in before it goes in. We don't price match. Our prices are fair for the work we do, for the parts involved, and for the quality that comes back to you. If something isn't right after you leave, you bring it back — if something's not right after the repair, we'll take another look. We stand behind our work. **What we fix** - Cracked and shattered iPhone and Android screens - Shattered or cracked back glass on iPhone and Samsung - Batteries that drain fast or shut the phone off before it hits zero - Charging ports that are loose, unresponsive, or won't charge - Cameras - No image, lines, or discoloration with the glass still intact — usually the LCD, sometimes the logic board not putting out video - Phones that won't power on at all — usually a battery, charging port, or logic-board fault, not a dead phone - Water-damaged phones — bring it in as fast as you can, skip the rice, and don't try to power it on yourself - Passcode removal on iPhone and iPad, and Google account locks on most Samsung models (this wipes the device) **How it works** 1. Walk in — no appointment — We don't take appointments. Come to 95 Mill Street, Suite B1 in Springfield during shop hours and we'll look at it at the counter. If you want to check wait time or parts availability before you make the drive, text 413-234-4313 first. 2. The look is free — We diagnose it in front of you and give you the price before we touch it. The quote covers parts and labor, there's no obligation, and no work starts until you say yes. The one exception we'll always warn you about first: a labor-heavy teardown that still doesn't produce a working device can carry a bench fee, and you'll hear that before you leave it with us. 3. You know which part is going in — OEM pulls, new OEM, or high-quality aftermarket — which one depends on the model, on what you want, and on what the part costs. On some models the aftermarket screen is as good as the OEM; on some you get a choice; on some there's only OEM. We tell you what's going into your device before we do it. 4. Most screens and batteries are done the same day — Most screen and battery repairs are finished within a few hours. More involved work — logic-board faults, water damage, data recovery — can take up to a week or longer if parts have to be ordered or one of our specialists has to be involved. 5. We tell you when it's ready — Most of the time you won't have to chase us — we reach out as soon as your device is ready. If you'd rather check, call or text 413-234-4313 with your name and we'll tell you exactly where it stands. 6. It's backed after you leave — If something's not right after the repair, we'll take another look. We stand behind our work. Follow-up problems tied to the original repair are handled at no extra cost. A separate, unrelated issue is a separate repair, and we'll tell you which one you're looking at before we do anything. **Questions about this service** **Q: How much does it cost to fix a cracked iPhone screen in Springfield, MA?** A: It depends on the model — an older iPhone SE or 8 screen is a fraction of what a current Pro Max screen costs, because the parts cost that differently. Whatever we quote covers parts and labor, and you get the number before we touch the phone. Text 413-234-4313 with your model and we'll give you the exact price on the spot. **Q: Will Face ID still work after you replace my screen?** A: In most cases, yes — replacing the screen doesn't touch Face ID. If something Face-ID-related was damaged in the same drop, it won't come back, and we'll tell you that's a possibility before we start. Face ID itself isn't something we repair at this store; if you need it working we can send it out to one of our specialists, and we'll get you the cost before anything happens. **Q: Do you use original Apple or Samsung parts?** A: A mix: OEM pulls from other devices, new OEM parts, and high-quality aftermarket. It depends on the model, on what you want, and on what the part costs. On some models the aftermarket screen is as good as the OEM and that's what we buy; on some you've got a choice and you pick; on some there's only OEM. Either way, we tell you what's going into your device before we do it. **Q: My phone got wet — can it still be saved?** A: We'll do everything we can to get it to boot so you can pull your data off — phones aren't built to survive liquid. Whether it works depends on how long it was exposed and what got hit. Bring it in as soon as you can, skip the rice (it doesn't work), and don't try to power it on yourself. Don't wait — every day makes it worse. **Q: Is it cheaper to repair my phone or buy a new one?** A: For most cracked screens, battery problems, or charging ports, a repair costs a lot less than replacing the phone. We'll also tell you honestly when it isn't worth fixing — we've told plenty of customers to put the money toward one of our used or refurbished phones instead, and plenty of others that their phone is absolutely worth fixing. It depends on the device. **Next step:** Text 413-234-4313 with your model and we'll give you the exact price on the spot. ### Computer Repair - URL: https://phyx.me/services/computer - Spec: MAC · PC - Summary: Mac & PC, laptop & desktop: screens, batteries, upgrades, virus & malware cleanup, speed-ups. Mac and PC, laptop and desktop — board-level repair, hardware upgrades, and troubleshooting, done in Springfield by the same shop Western Mass has used since 2015. You get the price before we start, and we tell you what's going into the machine before it goes in. We don't price match. Our prices are fair for the work we do, for the parts involved, and for the quality that comes back to you. **What we fix** - Cracked laptop screens on MacBook, Windows laptops, and Chromebooks - Laptops and desktops that won't turn on, or power on and show nothing - MacBook batteries that won't hold a charge, and machines that won't charge at all - Viruses, malware, and the slowdowns that come with them - Machines that have simply gotten slow — cleanup and speed optimization on both Windows and macOS - RAM, SSD, and hard-drive upgrades on most laptops and desktops - Charging ports, keyboards, and the parts that take the daily abuse - Liquid-damaged laptops - macOS and iOS update problems — performance slowdowns, app crashes, connectivity - Logic-board repair **How it works** 1. Walk in — no appointment — We don't take appointments. Come to 95 Mill Street, Suite B1 in Springfield during shop hours and we'll look at it at the counter. If you want to check wait time or parts availability before you make the drive, text 413-234-4313 first. 2. The look is free — We diagnose it in front of you and give you the price before we touch it. The quote covers parts and labor, there's no obligation, and no work starts until you say yes. The one exception we'll always warn you about first: a labor-heavy teardown that still doesn't produce a working device can carry a bench fee, and you'll hear that before you leave it with us. 3. We tell you when it isn't worth fixing — Sometimes the honest answer is that the machine has had its run and the money is better spent on a replacement. We carry a rotating, curated selection of pre-owned Macs, PCs, laptops, desktops and tablets, so we can show you both options side by side instead of guessing at what a new one costs. 4. You know which part is going in — OEM pulls, new OEM, or high-quality aftermarket — which one depends on the model, on what you want, and on what the part costs. On some models the aftermarket screen is as good as the OEM; on some you get a choice; on some there's only OEM. We tell you what's going into your device before we do it. 5. We tell you when it's ready — Most of the time you won't have to chase us — we reach out as soon as your device is ready. If you'd rather check, call or text 413-234-4313 with your name and we'll tell you exactly where it stands. 6. It's backed after you leave — If something's not right after the repair, we'll take another look. We stand behind our work. Follow-up problems tied to the original repair are handled at no extra cost. A separate, unrelated issue is a separate repair, and we'll tell you which one you're looking at before we do anything. **Questions about this service** **Q: Do you fix both Mac and Windows computers?** A: Yes — Mac and PC, laptop and desktop: logic-board repair, hardware upgrades, and troubleshooting. You get the price before we start, and if the job needs components beyond the original quote you'll get that number before we order anything. **Q: Can you upgrade my laptop's RAM or storage?** A: Yes. We perform standard RAM, SSD, and hard-drive upgrades on most laptops and desktops — ask what your specific model supports. Call or text 413-234-4313 with the model and we'll tell you what it can take before you make the trip. **Q: Do you remove viruses and malware from computers?** A: Yes. We provide virus removal, malware cleanup, and speed optimization for both Windows PCs and Macs in the Springfield area. **Q: I'm having macOS or iOS update problems — can you help?** A: Yes. Our technicians regularly resolve issues tied to recent macOS and iOS updates, including performance slowdowns, app crashes, and connectivity problems. **Q: Do you sell computers as well as fix them?** A: Yes. We carry a rotating and curated selection of pre-owned Macs, PCs, laptops, desktops, tablets, and phones at the Springfield store. What's actually on the floor changes week to week — the store on this site is the live list. **Next step:** Call or text 413-234-4313 and tell us what the machine is doing — the look is free. ### Console Repair - URL: https://phyx.me/services/console - Spec: PS5 · XBOX · SWITCH - Summary: PS5 HDMI ports, Xbox power faults, Nintendo Switch screens — get back in the game. Console repair is a real part of what this shop does, not a sideline. PS5 HDMI port repair is the console job we do most, and the HDMI and micro-soldering work is done by a specialist rather than guessed at. You get the price before we start. We don't price match. Our prices are fair for the work we do, for the parts involved, and for the quality that comes back to you. **What we fix** - PS5 HDMI ports — no signal, a bent or broken port, video that cuts out - PS5 overheating and fan problems — heat-sink cleaning, thermal paste, fan check - PS5 consoles that won't power on - Xbox Series X and Series S HDMI ports, a common failure on both - Xbox power faults and consoles that shut themselves off - Nintendo Switch and Switch Lite charging ports - Nintendo Switch screens, audio ports, and no-power faults - Stick drift on Xbox and PlayStation 5 controllers - PS4 and Xbox One faults — our in-house focus is PS4, PS5, Xbox Series, and Switch **How it works** 1. Walk in — no appointment — We don't take appointments. Come to 95 Mill Street, Suite B1 in Springfield during shop hours and we'll look at it at the counter. If you want to check wait time or parts availability before you make the drive, text 413-234-4313 first. 2. The look is free — We diagnose it in front of you and give you the price before we touch it. The quote covers parts and labor, there's no obligation, and no work starts until you say yes. The one exception we'll always warn you about first: a labor-heavy teardown that still doesn't produce a working device can carry a bench fee, and you'll hear that before you leave it with us. 3. The soldering goes to the specialist — HDMI port work and micro-soldering are done by our specialist, and he works weekdays. Console repairs typically take one to two business days — but a console dropped off on a Friday or a Saturday is usually ready the following Tuesday, sometimes Wednesday. We'd rather you hear that up front than wonder over the weekend. 4. We tell you when it's ready — Most of the time you won't have to chase us — we reach out as soon as your device is ready. If you'd rather check, call or text 413-234-4313 with your name and we'll tell you exactly where it stands. 5. It's backed after you leave — If something's not right after the repair, we'll take another look. We stand behind our work. Follow-up problems tied to the original repair are handled at no extra cost. A separate, unrelated issue is a separate repair, and we'll tell you which one you're looking at before we do anything. **Questions about this service** **Q: Can you fix my PS5, Xbox, or Nintendo Switch?** A: Yes. We handle PS5 HDMI port failures, Xbox power issues, and Nintendo Switch screen replacements and power issues. Bring the console to 95 Mill Street, Suite B1 in Springfield and we'll get you back in the game. **Q: How long does a console repair take?** A: Typically one to two business days. The thing to plan around: our HDMI and micro-soldering specialist works weekdays only, so a console dropped off Friday or Saturday is usually ready the following Tuesday, sometimes Wednesday. Text 413-234-4313 with your console model and we'll tell you where the queue stands. **Q: Do you fix controllers?** A: We fix stick drift on Xbox and PlayStation 5 controllers — that's the controller repair we do. If yours has something more seriously wrong, bring it in and we'll take $10 off a different controller for you. **Q: Do you fix retro or older consoles — PS2, PS3, DS, 3DS, PSP?** A: Sometimes. Our in-house focus is modern consoles — PS4, PS5, Xbox Series, Switch. For older and retro hardware we have a provider who works on legacy machines. Call or text 413-234-4313, describe what's wrong, and we'll check with him and come back to you with a yes or a no before you bring anything in. **Q: Do you repair Meta Quest or other VR headsets?** A: Sometimes. We've fixed certain Meta Quest problems and not others — it depends on the fault. Call or text 413-234-4313, tell us what's wrong, and we'll check with our Quest provider and come back to you with an answer before you make the trip. **Next step:** Text 413-234-4313 with your console model and what it's doing before you drop off. ### Custom Gaming PCs - URL: https://phyx.me/services/gaming-pc - Spec: BUILT IN-HOUSE - Summary: Built in-house to your budget and your games — no pre-built markup, no mystery parts. We build gaming PCs in-house, to your budget and the games you actually play — high-end and entry systems both. Consultations are free, and turnaround depends on the parts. If you'd rather buy something already built, whatever is on the floor is listed in the store. We don't price match. Our prices are fair for the work we do, for the parts involved, and for the quality that comes back to you. **What we fix** - Full custom builds specified around your budget and the games you play - High-end systems and entry-level systems — we build both - Finished machines on the floor, listed live in the Gaming PC category of the store - A limited stock of PC components, most of it earmarked for builds and repairs in the shop - Gaming PC repair — the same bench that handles Mac and PC repair handles these **How it works** 1. Free consultation first — Tell us your budget and the games you actually play. Call 413-234-4313 or come to 95 Mill Street, Suite B1 in Springfield — consultations are free, and the conversation is what sets the spec. 2. Built in-house — The build happens here, on our bench, not drop-shipped from a warehouse. Turnaround depends on the parts. 3. Or buy what's already built — If you'd rather not wait, the Gaming PC category in our store is the live list of finished machines. Stock rotates, so what's there today is what we have. 4. We tell you when it's ready — Most of the time you won't have to chase us — we reach out as soon as your device is ready. If you'd rather check, call or text 413-234-4313 with your name and we'll tell you exactly where it stands. 5. It's backed after you leave — If something's not right after the repair, we'll take another look. We stand behind our work. Follow-up problems tied to the original repair are handled at no extra cost. A separate, unrelated issue is a separate repair, and we'll tell you which one you're looking at before we do anything. **Questions about this service** **Q: Do you build custom gaming PCs?** A: Yes. We build custom gaming PCs to your budget and the games you actually play. Consultations are free. Turnaround depends on the parts. **Q: Do you sell gaming PC components?** A: Some. We keep a limited stock of PC components, and most of what we hold is earmarked for builds and repairs in the shop. If you need something specific, call 413-234-4313 and ask — sometimes we've got it. **Q: Can I buy a machine that's already built?** A: Yes. Alongside built-to-order systems we sell finished machines off the floor, and the Gaming PC category in our store is the live list. Inventory rotates, so check it before you make the drive. **Q: Do you offer payment plans or layaway?** A: We don't offer formal financing, but we can hold a device with a non-refundable deposit while you pay the remaining balance within about a week or two. Ask in-store for current terms. **Next step:** Call 413-234-4313 for a free build consultation — tell us your budget and the games you play. ### Data Recovery - URL: https://phyx.me/services/data-recovery - Spec: LOGIC BOARD - Summary: Logic-board and water-damage recovery to get your photos and files back off a dead device. When the device is gone but the photos aren't, this is the job. We recover data from phones, tablets, and computers — including devices that won't power on and devices that have been in water. Board-level work goes to a specialist rather than being guessed at, and recovery timelines vary with how bad the damage actually is. You're dealing with a walk-in counter in Springfield, not a mail-in lab in another state. **What we fix** - Phones and tablets that won't power on at all - Water-damaged devices — we do everything we can to get it to boot so you can pull the data off - Computers, laptops, and drives that stopped being recognized - Logic-board faults behind a device that looks dead - Devices we can't finish in-house — those go to one of our specialists, and we do that all the time **How it works** 1. Bring it in fast, and don't power it on — If it's been in liquid, skip the rice — it doesn't work — and don't try to power it on yourself. Every day makes it worse. Come to 95 Mill Street, Suite B1 in Springfield, or call 413-234-4313 on your way. 2. The look is free — We diagnose it in front of you and give you the price before we touch it. The quote covers parts and labor, there's no obligation, and no work starts until you say yes. The one exception we'll always warn you about first: a labor-heavy teardown that still doesn't produce a working device can carry a bench fee, and you'll hear that before you leave it with us. 3. In-house where we can, specialist where we can't — Some of this is bench work here. Some of it is board-level, and when it is, we refer it to one of our specialists rather than guessing — we do that all the time. Either way you'll know which one you're looking at, and what it costs, before anything happens. 4. Timelines depend on the damage — Recovery timelines vary with the extent of the damage. Data recovery is the category of work that can take up to a week or longer — we'd rather give you a real window than a comfortable one. 5. We tell you when it's ready — Most of the time you won't have to chase us — we reach out as soon as your device is ready. If you'd rather check, call or text 413-234-4313 with your name and we'll tell you exactly where it stands. **Questions about this service** **Q: Can you get photos off a phone that won't turn on?** A: Often, yes. A phone that won't power on is usually a battery, charging port, or logic-board issue — not a dead phone. We offer data recovery for phones, tablets, and computers, including devices that won't power on or have suffered water damage. Recovery timelines vary depending on the extent of the damage. **Q: My phone got wet — what should I do right now?** A: Bring it in as soon as you can. Skip the rice: it does not work, it is a myth, and it is not scientifically viable. Don't try to power the device on yourself. Every day that passes makes recovery harder, so come to 95 Mill Street, Suite B1 in Springfield or call 413-234-4313 first — don't wait it out. **Q: Do you do logic-board and micro-soldering work?** A: Yes, this shop handles board-level repair, and we have a micro-soldering specialist — he works weekdays. Where a board job is beyond what we finish in-house, we refer it to one of our specialists, and we'll tell you that's what's happening rather than sitting on it. **Q: Will anyone go through my files?** A: No. Our technicians only get into what the repair or diagnostic actually requires — we're not going through your photos or your messages. We still recommend backing up before you hand over any device, for your own peace of mind. If a repair needs your passcode, we'll tell you why. **Q: Can I mail a device in for recovery?** A: Yes. You can ship a device to us for repair, and we can ship a completed repair or a purchase back to you. Payment goes up front by Cash App or another electronic method — we don't take credit cards over the phone. Call 413-234-4313 first and we'll walk you through how to pack it and where to send it. **Next step:** Bring it in, or call 413-234-4313 on your way. Don't wait — every day makes it worse. ### Business & Bulk - URL: https://phyx.me/services/business - Spec: SCHOOLS · ORGS - Summary: Fleet phones, school laptops, org tablets — special pricing on multi-device repair. We support Springfield-area businesses, schools, and organizations with bulk device repairs and special pricing on multiple phone, laptop, or tablet repairs. It's the same bench, the same parts policy, and the same guarantee as a walk-in repair — sized for a fleet instead of one phone. Western Massachusetts and Northern Connecticut are both in range, and devices can be shipped to us if a drop-off doesn't fit the schedule. **What we fix** - Fleet phones — iPhone and Android, screens, batteries, charging ports - School and organization laptops — Mac, PC, and Chromebook hardware - Org tablets, including iPad screens and batteries - Multi-device repair batches at special pricing - Devices shipped in rather than dropped off - The same board-level and data-recovery work we do for walk-in customers **How it works** 1. Set up a business account — Call 413-234-4313 or come to 95 Mill Street, Suite B1 in Springfield and tell us what the fleet looks like — how many devices, which platforms, and how often things break. That conversation is what sets up the account and the pricing. 2. The look is free — We diagnose it in front of you and give you the price before we touch it. The quote covers parts and labor, there's no obligation, and no work starts until you say yes. The one exception we'll always warn you about first: a labor-heavy teardown that still doesn't produce a working device can carry a bench fee, and you'll hear that before you leave it with us. 3. Drop off a batch or ship it — Yes. You can ship a device to us for repair, and we can ship a completed repair or a purchase back to you. Payment goes up front by Cash App or another electronic method — we don't take credit cards over the phone. Call 413-234-4313 first and we'll walk you through how to pack it and where to send it. 4. We tell you when it's ready — Most of the time you won't have to chase us — we reach out as soon as your device is ready. If you'd rather check, call or text 413-234-4313 with your name and we'll tell you exactly where it stands. 5. It's backed after you leave — If something's not right after the repair, we'll take another look. We stand behind our work. Follow-up problems tied to the original repair are handled at no extra cost. A separate, unrelated issue is a separate repair, and we'll tell you which one you're looking at before we do anything. **Questions about this service** **Q: Do you work with local businesses and schools?** A: Yes. We support Springfield-area businesses, schools, and organizations with bulk device repairs and special pricing on multiple phone, laptop, or tablet repairs. Contact us to set up a business account. **Q: What kinds of devices can you take in bulk?** A: iPhones, Android phones, iPads, Macs, PCs, game consoles, and more. We also handle technical support, data recovery, and logic-board repair — so a batch doesn't have to be all one kind of problem. **Q: Can we ship devices in instead of dropping them off?** A: Yes. You can ship a device to us for repair, and we can ship a completed repair or a purchase back to you. Payment goes up front by Cash App or another electronic method — we don't take credit cards over the phone. Call 413-234-4313 first and we'll walk you through how to pack it and where to send it. **Q: What area do you cover?** A: PHYX serves the greater Western Massachusetts region including Chicopee, West Springfield, Longmeadow, East Longmeadow, Hampden, Palmer, Ware, Easthampton, Northampton, South Hadley, Belchertown, Agawam, Westfield, Holyoke, Ludlow, and Wilbraham, as well as Enfield, CT and other parts of northern CT. **Next step:** Call 413-234-4313 to set up a business account. ### Drone Repair - URL: https://phyx.me/services/drone - Spec: DJI · CASE BY CASE - Summary: DJI only, and case by case — some we can take, some we can't. Text before you drive over. Drones are the one thing on this list we can't promise you. We take them sometimes and sometimes we can't, it's DJI only, and we were doing more of them a while back than we do now. So this is not a standing bench service like phone or console repair, and we'd rather say that plainly than have you load a drone into the car for nothing. Text 413-234-4313 with the model and what happened, and you'll get a straight yes or no before you make the drive to Springfield. We don't price match. Our prices are fair for the work we do, for the parts involved, and for the quality that comes back to you. **What we fix** - DJI only — we don't take other drone brands - Case by case, not a standing bench service: some we can take, some we can't - Whether we can take yours depends on the model and on what's actually wrong with it - A text with the model and what happened gets you a yes or no before you drive over **How it works** 1. Text before you come — this one is not optional — Tell us the model and what happened. Text 413-234-4313 — photos help. Drones are the one service where the answer might be no, and we'd much rather tell you that over the phone than have you drive to Springfield for it. 2. If it's a yes, it comes in like anything else — From there it's the same bench and the same rules as every other repair on this site: you get looked at, quoted, and told what's happening before anyone touches it. If it's a no, you've spent a text instead of a trip. 3. The look is free — We diagnose it in front of you and give you the price before we touch it. The quote covers parts and labor, there's no obligation, and no work starts until you say yes. The one exception we'll always warn you about first: a labor-heavy teardown that still doesn't produce a working device can carry a bench fee, and you'll hear that before you leave it with us. 4. We tell you when it's ready — Most of the time you won't have to chase us — we reach out as soon as your device is ready. If you'd rather check, call or text 413-234-4313 with your name and we'll tell you exactly where it stands. 5. It's backed after you leave — If something's not right after the repair, we'll take another look. We stand behind our work. Follow-up problems tied to the original repair are handled at no extra cost. A separate, unrelated issue is a separate repair, and we'll tell you which one you're looking at before we do anything. **Questions about this service** **Q: Do you repair drones?** A: Sometimes. We do them some of the time but not all the time these days — we were doing more of them a while back than we do now. So the honest answer on your specific drone is: text 413-234-4313 with the model and what's wrong, and we'll tell you whether we can take it. **Q: Which drone brands do you work on?** A: DJI. That's the only drone brand we work on — we don't take other makes. **Q: Can I just bring my drone in?** A: Text 413-234-4313 first. Walk-ins are fine for phones, computers and consoles, but drone availability changes, so on a drone the text is what saves you the drive to Springfield. **Q: Do you sell drones?** A: Sometimes. The Drone category in our store is the live list of what's actually on the floor right now — if it isn't listed there, we don't have it. **Next step:** Text 413-234-4313 with the model and what's wrong — we'll tell you yes or no before you make the drive. ### Lyca Mobile Plans - URL: https://phyx.me/services/lyca-mobile - Spec: FROM $20 - Summary: Prepaid plans from $20 at the counter — SIM or eSIM +$10 if you need one. No contracts. We're a Lyca Mobile retailer, and the plan gets set up at the counter by a person, not a chat window. No contracts and no credit check — all plans are month to month. If you've been turned down elsewhere or you just don't want to be locked in, this is the straightforward version. **What we fix** - Lyca Mobile prepaid plans sold and activated in-store - SIM cards and eSIM setup handled at the counter - Month-to-month service — no contract, no credit check - Promotional rates when Lyca is running them — ask what's current when you come in - Prepaid home internet, also with no contract and no credit check **How it works** 1. Come in with your phone — Stop by 95 Mill Street, Suite B1 in Springfield during shop hours. Bring the phone you want on the plan — if it needs a SIM or an eSIM we'll sort that at the counter. 2. We set it up for you — SIM cards and setup are handled in-store. You leave with a working phone rather than a box and a support number. 3. Month to month, and that's it — No contract and no credit check. If you want to stop, you stop. Lyca runs promotional rates from time to time, so ask what's current when you're in. **Questions about this service** **Q: What do Lyca Mobile prepaid plans cost at PHYX?** A: Prepaid plans from $20 at the counter — SIM or eSIM +$10 if you need one. No contracts. We sell them in-store at 95 Mill Street, Suite B1 in Springfield and set them up for you at the counter. Lyca runs promotional rates from time to time, so ask us what's current when you come in. **Q: Do I need a credit check or a contract?** A: No. Both our prepaid home internet and Lyca Mobile plans skip the credit check and the contract entirely. All plans are month to month. **Q: Can I get home or business internet without a contract too?** A: Yes. We offer prepaid home internet with no contracts and no credit check — a straightforward option if you've been turned down elsewhere or just don't want to be locked in. **Q: Do you sell phones to go with the plan?** A: Yes. We carry a rotating and curated selection of pre-owned phones alongside Macs, PCs, laptops, desktops, and tablets. Come to 95 Mill Street, Suite B1 in Springfield and we can pair the handset and the plan in one trip. **Next step:** Stop in at 95 Mill Street, Suite B1 in Springfield and we'll set it up at the counter. ## Areas served PHYX operates from one walk-in shop at 95 Mill Street, Suite B1, Springfield, MA 01108, serving Western Massachusetts and Northern Connecticut. These are the cities with their own page: ### Device Repair for Chicopee, MA - URL: https://phyx.me/areas/chicopee-ma - Covers: Chicopee, MA - Summary: One river north of Springfield: gaming rigs that throttle, consoles with no picture, dust-packed towers — looked at and priced before a part is ordered. - Services featured: Custom Gaming PCs, Console Repair, Computer Repair, Drone Repair ### Device Repair for West Springfield, MA - URL: https://phyx.me/areas/west-springfield-ma - Covers: West Springfield, MA - Summary: One bridge from West Side to the PHYX bench in Springfield. Work laptops, shop desktops, fleet phones and dead drives — diagnosed and quoted before parts. - Services featured: Computer Repair, Business & Bulk, Data Recovery, Phone Repair ### Device Repair for Holyoke, MA - URL: https://phyx.me/areas/holyoke-ma - Covers: Holyoke, MA - Summary: A straight run south from Holyoke. Tablets, hand-me-down laptops, school-year phones, and the dead device with all the pictures still on it. - Services featured: Phone Repair, Computer Repair, Data Recovery, Lyca Mobile Plans ### Device Repair for Enfield, CT - URL: https://phyx.me/areas/enfield-ct - Covers: Enfield, CT - Summary: Enfield sits on the Connecticut side of the state line; I-91 and Route 5 both run north into Springfield. Screens, batteries, ports, consoles, prepaid lines. - Services featured: Phone Repair, Console Repair, Business & Bulk, Lyca Mobile Plans ## Store categories Used, refurbished, and new devices sold from the shop and shipped from the online store: - [Flip](https://phyx.me/store/c/flip) - [iPhone](https://phyx.me/store/c/iphone) - [Android](https://phyx.me/store/c/android) - [iPad](https://phyx.me/store/c/ipad) - [Drone](https://phyx.me/store/c/drone) - [Gaming PC](https://phyx.me/store/c/gaming-pc) - [PC](https://phyx.me/store/c/pc) - [Mac](https://phyx.me/store/c/mac) - [Tablet](https://phyx.me/store/c/tablet) - [Video Game](https://phyx.me/store/c/video-game) - [Blackberry](https://phyx.me/store/c/blackberry) - [Sound](https://phyx.me/store/c/sound) - [Watch](https://phyx.me/store/c/watch) - [TV + Display](https://phyx.me/store/c/tv) - [iPod](https://phyx.me/store/c/ipod) - [Chromebook](https://phyx.me/store/c/chromebook) - [Merch](https://phyx.me/store/c/merch) - [Accessories](https://phyx.me/store/c/accessories) - [Other](https://phyx.me/store/c/other) The full catalog, filterable across every category, is at https://phyx.me/store. ## Key pages - [Home](https://phyx.me) — services, featured devices, and the shop overview - [Services](https://phyx.me/services) — all 8 services, each with its own page - [Store](https://phyx.me/store) — the full device catalog, filterable by category - [Location & hours](https://phyx.me/location) — address, map, hours, and driving-direction videos - [About](https://phyx.me/about) — who PHYX is and how the shop works - [FAQ](https://phyx.me/faq) — the same answers reproduced below, published there as FAQPage structured data - [Blog](https://phyx.me/blog) — plain-English repair guides from the shop - [Careers](https://phyx.me/careers) — working at PHYX - [Shipping](https://phyx.me/shipping) — online order shipping and turnaround - [Returns](https://phyx.me/returns) — return and refund policy - [Privacy policy](https://phyx.me/privacy) - [Terms](https://phyx.me/terms) - [Disclosures](https://phyx.me/disclosures) - [Accessibility](https://phyx.me/accessibility) - [Sitemap](https://phyx.me/sitemap.xml) — every indexable URL, including all products and posts ## Elsewhere - Google Business profile: https://share.google/lTs3iV6Qaj4GP1MgU - Facebook: https://facebook.com/phyxrepairs - Instagram: https://www.instagram.com/phyxrepairs/ - Messenger: http://m.me/franktatephyx ## Frequently asked questions Answers below are the owner's own wording, reproduced in full. They are also published at https://phyx.me/faq as FAQPage structured data. ### Pricing & Cost Transparency **Q: How much does it cost to fix a cracked iPhone screen in Springfield, MA?** A: It depends on the model — an older iPhone SE or 8 screen is a fraction of what an iPhone 17 Pro Max screen costs, because the parts cost that differently. Whatever we quote covers parts and labor, and you get the number before we touch the phone. Call or text 413-234-4313 with your model and we'll give you the exact price on the spot. **Q: Does PHYX charge extra fees I should know about?** A: Your quoted repair price covers parts and labor. On top of that there are two things, and that's the whole list: any kind of card payments carry a 3.5% processing fee — cash, Cash App, and Venmo currently don't. And on a labor-heavy job that still doesn't produce a working device, a bench fee can apply — we tell you that before you leave it with us. **Q: Is there a diagnostic or "bench" fee if you can't fix my device?** A: Most of the time there's no bench fee at all — if we can find it and fix it quickly, you just pay for the repair. Where a fee applies is a labor-heavy job that still doesn't produce a working device after real effort. It varies with the repair and how much work it takes, and it's never more than $50. Ask us for the number before you drop off and we'll tell you straight. **Q: Do you offer free repair quotes?** A: Yes. We'll quote you right over the phone. Bring the device in, or text us photos, and you get a free, no-obligation price before any work starts. To be clear about where "free" stops: the look is free. A labor-heavy teardown to chase a hidden fault is the one case where a bench fee can apply, and we'll tell you before we go there. **Q: Is it cheaper to repair my phone or buy a new one?** A: For most cracked screens, battery problems, or charging ports, a repair costs a lot less than replacing the phone. We'll also tell you honestly when it isn't worth fixing — we've told plenty of customers to put the money toward one of our used or refurbished phones instead, and we've told plenty of others their phone is absolutely worth fixing. It depends on the device. **Q: Do you price-match other repair shops in the area?** A: No, we do not price match. Our prices are completely fair in the market for the work that we do, for the parts that are involved, and for the quality that is received. **Q: Does the quoted price include sales tax, or is that separate from the 3.5% card fee?** A: The quoted price does include taxes. **Q: Do I need to pay a deposit before you send my device out to a specialist (e.g. board-level work)?** A: Yes we do need to take a deposit. Usually it will be $100 based on the type of work that's needed. Then you can pay the rest when the device is fixed or we have more news for you. **Q: What's the price range for a custom gaming PC build? ** A: Prices generally range from $295 all the way up past $1,000 but most things are between $400 and $700. **Q: How much does it cost to fix a Samsung Galaxy screen?** A: It depends on the model. Most A-series Galaxy screens run $80 to $160; most S-series are $140 and up — an S23 Ultra, for example, is around $320 at the time of writing. On some models there's an aftermarket option at lower cost. Text or call 413-234-4313 with your Samsung model for an on-the-spot quote. ### Screen, Battery & Common Repairs **Q: What devices does PHYX repair and sell?** A: iPhones, Android phones, iPads, Macs, PCs, game consoles, and more. We also handle some technical support, data recovery, and logic-board repair. Drones are DJI only and case by case — text 413-234-4313 with the model to check before you come in. **Q: How long does an iPhone or Samsung screen repair take at PHYX?** A: Most screen and battery repairs are completed within a few hours. More involved repairs — logic board issues, water damage, or data recovery — can take up to a week or longer if parts need to be ordered or if we need to involve one of our specialists. **Q: Can you fix a phone that won't turn on?** A: Most of the time, yes. A phone that won't power on is usually a battery, charging port, or logic-board issue — not a dead phone. Sometimes we can't: if it's the logic board we refer it to one of our specialists, and we do that all the time. Bring it in, the look is free. **Q: Can you repair a cracked back glass on my iPhone?** A: Yes, PHYX repairs shattered or cracked back glass on iPhones and Samsung devices. It's what we do. Pricing depends on the model — call or text 413-234-4313 for a quote. **Q: Do you fix charging port problems?** A: Yes, we repair charging ports on iPhones, Androids, tablets, and other devices that won't charge properly or that have become loose or unresponsive. These are routine repairs. **Q: My phone has no image but the screen isn't cracked — can you help?** A: Possibly. If the glass isn't cracked but you've got no image, lines, or discoloration, that's often the LCD itself. Sometimes it's the logic board not putting out video. Either way we have to see it — bring it in, the look is free. **Q: Why did Face ID stop working after I dropped my phone?** A: Face ID is a delicate sensor system, and a drop can knock it out with no visible screen damage at all — usually the front camera assembly, the proximity sensor, or the earpiece area took the hit. It varies by model. We don't repair Face ID at this store. If you need it working, we can send it out to one of our specialists — figure 7 to 10 business days, and we'll get you the cost before anything happens. **Q: Do you use original Apple or Samsung parts?** A: A mix: OEM pulls from other devices, new OEM parts, and high-quality aftermarket. It depends on the model, on what you want, and on what the part costs. On some models the aftermarket screen is as good as the OEM and that's what we buy; on some you've got a choice and you pick; on some there's only OEM. We also sell original manufacturer devices, cables, and accessories. Either way, we tell you what's going into your device before we do it. **Q: Do you carry the parts?** A: We stock most parts for popular phones — Apple iPhones and iPads, Samsung, LG, Motorola, TCL, Revvl, and even most Obama phone models. If we don't have what your repair needs, we can most likely order it. **Q: Can I bring in my own replacement part for you to install?** A: Usually yes — but it isn't our preference. Customer-supplied parts create friction, and if the part turns out to be bad we've spent the labor for nothing. If you bring your own: it has to be the right part, we charge our normal labor either way, and there's no warranty on that repair. Call ahead so we can confirm the part fits before you make the trip. **Q: My phone got wet — can it still be saved?** A: We'll do everything we can to get it to boot so you can pull your data off — phones aren't built to survive liquid. Whether it works depends on how long it was exposed and what got hit. Bring it in as soon as you can, skip the rice (it doesn't work), and don't try to power it on yourself. And don't wait — every day makes it worse. **Q: Does rice work?** A: No, rice does not work. Please do not put your device into rice. Instead bring it to the store immediately. Putting a device in rice is a myth and not scientifically viable. **Q: Will Face ID still work after you replace my iPhone screen?** A: In most cases, yes — replacing the screen doesn't touch Face ID. If something Face-ID-related was damaged in the same drop, it won't come back, and we'll tell you that's a possibility before we start. Face ID itself isn't something we repair here. **Q: Does the screen repair price include a screen protector?** A: No it does not but we do offer screen protectors typically for $10 each. Sometimes higher-end iPhones/other devices are $15. **Q: Do you offer different color options for screen/back-glass replacements?** A: Yes we usually try to match the color of the overall phone. If we do not have the color in stock, it can always be ordered. Usually it will take one to two days. **Q: Is it normal for battery capacity to read slightly under 100% right after a replacement?** A: Yes sometimes the new batteries are calibrated differently but it should usually be somewhere in the high 90s and then after you use it for a while it should calibrate itself back up to 100. If it is not and it keeps misbehaving, just let us know and we could try a different one. **Q: Will a cheaper/off-brand replacement battery damage my phone?** A: No not necessarily. We would advise against using something super cheap but we use great quality aftermarket parts that rival the Apple parts themselves. **Q: Do you fix Face ID?** A: No we don't fix face ID here in this store but we do have providers that we can consult to have the face ID functionality fixed. Pricing will vary upon model. ### Data, Backups & Privacy **Q: Will I lose my photos and data during a repair?** A: 99% of the time, no. Most standard repairs (screens, batteries, charging ports) don't affect your stored data, but we always recommend backing up your device before any repair as a safety precaution. But really no one in general loses their data when fixing their phone. **Q: Do you offer data recovery services?** A: Yes, PHYX offers data recovery for phones, tablets, and computers, including devices that won't power on or have suffered water damage. Recovery timelines vary depending on the extent of damage. **Q: Can you unlock my phone if I forgot my passcode?** A: The only thing that we can do if you forgot your password is to wipe the entire phone, whether it's an iPhone or an Android, in order to get back into it. If you have an iPhone we will have to reinstall the software and the phone will prompt you for the Apple ID and password so you'll need to know your Apple ID credentials. On an Android device we will follow the same process but the phone will prompt you for your Google login. You'll need to know that in order to get back into the phone. Depending on the model of Android that you have that is locked, we may be able to bypass the Google and that will be an extra charge. **Q: Does PHYX unlock phones for a different carrier or company? For example, Verizon to T-Mobile.** A: No. We don't do carrier or network unlocks — we can't move a phone from Verizon to T-Mobile or any other carrier. For that, contact your carrier directly and ask them — the eligibility rules and the timing are theirs, not ours. **Q: Is my personal data safe when I bring my device to PHYX?** A: Yes. Our technicians only get into what the repair or diagnostic actually requires — we're not going through your photos or your messages. No one has ever complained that their data was compromised at PHYX. We are just here to fix the phone or the device. **Q: Can you remove MDM/school-administrator restrictions from a school-issued iPad?** A: No it's not possible. The only way to do that is to contact the institution or company's IT department and have them remove it from their MDM list. Otherwise the iPad is strictly for parts. **Q: Can you jailbreak an iPhone?** A: No we cannot jailbreak or unlock an iPhone for different companies or do anything to release the Apple ID. **Q: Can you help restore or factory-reset an iPad if I don't have a computer to plug it into?** A: Yes we usually charge $40 for that service and it takes about an hour. You will have to know your iCloud information, which means your Apple ID and password credential. **Q: Can you transfer photos, music, and videos from an old device onto an external drive or new device? ** A: Yes we can do that. We can provide the external drive or you can provide it or you can provide the new device. We can do all of that kind of work. The cost will depend on how much information you're asking us to transfer and how complicated it can be. ### Warranty & Guarantees **Q: Does PHYX offer a warranty on repairs?** A: Yes. If something isn't right after a repair, we take another look — we stand behind our work. Screens are the strongest case: most screens we install carry a defect warranty from our supplier. That covers the screen failing or acting up on its own. It does not cover new damage — a fresh crack, a drop, or liquid after the repair is a new repair, not a warranty claim. Coverage varies by part and by job. Ask us what your specific repair comes with before you pay, and we'll tell you. **Q: What if my device has an issue after it's been repaired at your store?** A: Bring it back. If something isn't right after the repair we'll take another look and make it right — that's the guarantee. Follow-up problems tied to the original repair are handled at no extra cost. A separate, unrelated issue is a separate repair, and we'll tell you which one you're looking at before we do anything. **Q: Is my device still under Apple or Samsung warranty if PHYX repairs it?** A: If your device is still under Apple's or Samsung's warranty, go to them first — we'll tell you that straight, before we take the job. Here's the honest version: a manufacturer can't cancel your entire warranty just because an independent shop opened the device, but they can refuse to cover anything connected to our repair, and in practice Apple and Samsung will usually decline service on a device with non-original parts in it. Most of what we work on is already out of warranty anyway. Ask us first and we'll tell you which way makes sense for your device. **Q: What's your return policy on phones and devices you sell?** A: If you ordered online, you have 5 days from delivery to send it back — same condition, return shipping on you, and we refund the purchase price in full. Devices bought at the counter are final with no cash refunds, but if there's an issue with something purchased from PHYX in person, we'll repair it or exchange it for you. Reach out before you buy if you have questions about a specific device's condition. **Q: If my device or console turns out not to be fixable, can I get a comparable replacement instead?** A: You could. If we have it in stock, we would take off money for the value of your broken console that's not fixable and apply it to the cost of what we have in stock. A lot of people do that here. ### Location, Hours & Service Area **Q: Where is PHYX located in Springfield?** A: PHYX is located at 95 Mill Street, Springfield, MA 01108, inside the Mill Park Office Commons complex — look for the green sign out front at both incoming entrances to the property. Google Maps Street View does not show this office complex. It shows apartment buildings instead. If it looks like apartment buildings from the street, you're in the right place, as the businesses are SET BACK from the street. **Q: What are PHYX's hours?** A: PHYX is open Monday through Friday 10:00 AM to 7:00 PM and Saturday 12:00 to 7:00 PM. Check Google for updated hours or changes in hours for holidays and related events. **Q: Are your hours different on holidays?** A: Typically, yes. Hours can change. Holiday hours always go up on our Google listing, and on Facebook and Instagram — check Google before you make a special trip. **Q: What areas does PHYX serve besides Springfield?** A: PHYX serves the greater Western Massachusetts region including Springfield, MA, Chicopee, West Springfield, Agawam, Feeding Hills, Longmeadow, Hampden, Wilbraham, Ludlow, Palmer, Ware, Belchertown, Granby, Holyoke, Westfield, Easthampton, Northampton, South Hadley, Enfield CT, Suffield, CT. **Q: Do I need an appointment at PHYX, or can I walk in?** A: Walk right in — no appointment needed. We do not take appointments. PHYX is open Monday–Friday 10 AM–7 PM and Saturday 12–7 PM at 95 Mill Street in Springfield. For repairs, most are handled same-day. If you want to confirm wait time or parts availability before making the drive, text 413-234-4313 first. **Q: Do you offer mail-in or shipping repair services?** A: Yes. You can ship a device to us for repair, and we can ship a completed repair or a purchase back to you. Payment goes up front by Cash App or another electronic method — we don't take credit cards over the phone. Call 413-234-4313 first and we'll walk you through how to pack it and where to send it. **Q: Do you deliver?** A: No — we don't deliver locally. We can ship, though: a completed repair or a device you bought from us, paid up front. Call 413-234-4313 to arrange it. ### Buying, Selling & Trade-Ins **Q: Do you buy locked/carrier-locked phones (for parts)?** A: We do sometimes. It depends on what you have. We like to have people send us pictures of their items and then we can decide on whether or not we want them to drop them off. We will buy phones and devices that will work well in our inventory if we need them. **Q: Do you buy old or broken devices for parts only?** A: Yes it depends on what you have. You can show us images via text message or potentially bring them into the store and we can perhaps give you a price. **Q: Can I trade in a device toward the cost of something I'm buying, not just sell it for cash?** A: Of course we always do trade-ins. The thing is we will always take money off of an item that you want here for something that you have. ### Computers (Mac & PC) **Q: Do you fix both Mac and Windows computers?** A: Yes — Mac and PC, laptop and desktop: logic-board repair, hardware upgrades, and troubleshooting. Our minimum on a desktop PC problem is $140, and that covers most straightforward fixes we can solve without adding parts. If the job needs components, the price goes up from there and you'll get that number before we start. **Q: Can you upgrade my laptop's RAM or storage?** A: Yes, we perform standard RAM, SSD, and hard drive upgrades on most laptops and desktops — ask what your specific model supports. **Q: Do you remove viruses and malware from computers?** A: Yes, PHYX provides virus removal, malware cleanup, and speed optimization for both Windows PCs and Mac computers. **Q: I'm having macOS or iOS update problems — can you help?** A: Yes, our technicians regularly resolve issues tied to recent macOS and iOS updates, including performance slowdowns, app crashes, and connectivity problems. **Q: Can you fix a Windows "activate now" error caused by a licensing key mismatch (Home vs. Pro)?** A: Yes we can re-key your PC. Just let us know. We usually charge about $40 for that. **Q: Can you wipe and reinstall Windows on an old laptop?** A: Yes we can. We usually will install Windows 11 but if the laptop is too old we will install Windows 10. That charge is usually around $70 for Windows 10 and about $95 for Windows 11 currently. **Q: Can you do a BIOS update?** A: Yes we do them all the time. **Q: Can you solder new USB ports onto a laptop?** A: We typically don't do that but we will do it if it's worth it for the laptop. For most laptops if the USB port is broken, there are other ones to use. **Q: Is it worth fixing a laptop with a short-circuited motherboard or liquid damage, or should I just replace it?** A: It really depends on what the laptop is. The only laptop motherboards that are worth fixing are those that are on higher-end gaming laptops. Cheaper laptops from Wal-Mart or Staples or cheaper HP computers, for example, we will not fix the boards on those. ### Gaming Consoles **Q: Can PHYX fix my PS5, Xbox, or Nintendo Switch?** A: Yes, we specialize in console repairs including PS5 HDMI port failures, Xbox power issues, and Nintendo Switch screen replacements and power issues. Bring your console to our Springfield store and we'll get you back in the game. **Q: How much does it cost to fix a PS5 HDMI port?** A: PS5 HDMI port repair is the console job we do most. Turnaround is typically one to two business days. One thing to know: our HDMI and micro-soldering specialist works weekdays only — a console dropped off Friday or Saturday is usually ready the following Tuesday, sometimes Wednesday. Text 413-234-4313 with your console model and we'll give you the exact price on the spot. **Q: How much does it cost to fix PS5 overheating or fan problems?** A: PS5 overheating and fan repair — cleaning the heat sink, replacing the thermal paste, checking the fan — is one of our most common console jobs. The service is approximately $140, typically one to two business days. Bring it to 95 Mill Street, or text us first if you're not sure what's actually wrong. **Q: How much does it cost to fix an Xbox HDMI port?** A: We repair Xbox HDMI ports — a common failure on both the Series X and the Series S. Series X HDMI is approximately $170; Series S approximately $140. Older models are less. Turnaround is typically one to two business days, and the same weekday rule applies as with the PS5: our specialist works weekdays, so a Friday or Saturday drop-off is usually ready the following Tuesday. Text 413-234-4313 with your Xbox model before dropping off. **Q: How much does it cost to fix a Nintendo Switch?** A: We repair Nintendo Switch consoles — charging ports, screens, audio, and no-power faults. Switch Lite charging port is approximately $120; audio port approximately $80; most other Switch repairs run up to approximately $140. Turnaround is typically one to two days. Text 413-234-4313 with your Switch model and what's going on. **Q: Do you fix controllers?** A: We fix stick drift on Xbox and PlayStation 5 controllers — that's the controller repair we do. If yours has something more seriously wrong, bring it in and we'll take $10 off of a different controller for you. **Q: Do you fix retro or older gaming consoles (PS2, PS3, DS, 3DS, PSP)?** A: Sometimes. Our in-house focus is modern consoles — PS4, PS5, Xbox Series, Switch. For older and retro hardware we have a provider who works on legacy machines. Call or text 413-234-4313, describe what's wrong, and we'll check with him and come back to you with a yes or a no before you bring anything in. **Q: Do you repair Meta Quest / VR headsets?** A: Sometimes. We've fixed certain Meta Quest problems and not others — it depends on the fault. Call or text 413-234-4313, tell us what's wrong, and we'll check with our Quest provider and come back to you with an answer before you make the trip. **Q: Do you build custom gaming PCs?** A: Yes. We build custom gaming PCs to your budget and the games you actually play. Consultations are free. Turnaround depends on the parts and how busy we are. **Q: Do you sell gaming PC components?** A: Some. We keep a limited stock of PC components, and most of what we hold is earmarked for builds and repairs in the shop. If you need something specific, call 413-234-4313 and ask — sometimes we've got it. **Q: Can you fix a PS5 that won't turn on at all (blue light of death, no signal)?** A: We can try. We are usually pretty successful with that type of work but sometimes the PS5 is not fixable but we'll try and let you know. We've done many so far. **Q: Do you repair PS5 motherboard/logic-board issues (e.g. it beeps once and does nothing)?** A: Yes we do fix those issues. They typically take a few days to fix and will range in price usually from 180 to 220 or so. ### Prepaid Mobile & Home Internet **Q: Does PHYX sell prepaid cell phone plans?** A: Yes — PHYX sells Lyca Mobile prepaid plans in-store at 95 Mill Street in Springfield. SIM cards and setup are handled in-store. No contracts, no credit check. You can get a new number in minutes starting at $20. **Q: What are the Lyca Mobile prepaid plan prices at PHYX?** A: We sell Lyca Mobile prepaid in-store at 95 Mill Street — no contract, no credit check, and we set it up for you at the counter. Plans start at $20 a month. If you need a SIM card or an eSIM, that's $10 more, one time. Already on a plan and just need data? The basic top-up is $5 for 2 GB — that's an add-on to a plan, not a plan on its own. Lyca runs promotional rates from time to time, so ask us what's current when you come in. **Q: Can I get home/business internet at PHYX without a contract?** A: Yes, PHYX offers prepaid home internet with no contracts and no credit check. It's about $45 a month and it's plug-and-play. Your home must be serviced by Xfinity in order for this to work for you. **Q: Do I need a credit check to get internet or a phone plan through PHYX?** A: No. Both our prepaid home internet and Lyca Mobile plans skip the credit check and the contract entirely. All plans are month to month. You can pay via cash or card. **Q: Do you carry Simple Mobile SIM cards or accept Simple Mobile bill payments?** A: We used to but not anymore. We carry Lyca Mobile at the moment. ### Business & Bulk Services **Q: Does PHYX work with local businesses and schools?** A: Yes, we support Springfield-area businesses, schools, and organizations with bulk device repairs and special pricing on multiple phone, laptop, or tablet repairs. Contact us to set up a business account. **Q: How long has PHYX been in business?** A: PHYX has been the shop Western Mass has trusted since 2015 — over 10+ years fixing phones, computers, consoles, and everything in between out of Springfield, MA. **Q: Why should I choose PHYX over other repair shops near Springfield?** A: The record speaks for itself: our Google reviews, Best Phone & Computer Repair Shop 2026 in the Valley Advocate Readers' Poll, and Readers' Choice 2023 from the Daily Hampshire Gazette. Add transparent pricing, same-day repairs on most jobs, walk in or ship it to us, and one shop that handles phones, computers, tablets, and consoles — and there's no reason to go anywhere else in Western Mass. The Google number moves; check the listing yourself. **Q: Is PHYX actually as good as the reviews say?** A: We don't cherry-pick. Every review is public on our Google listing, and we have two local press awards — Valley Advocate 2026 and the Daily Hampshire Gazette 2023. Go check the reviews yourself; that's the point of them. If something's not right after a repair, we take another look. We stand behind our work. ### More Repairs Customers Ask About **Q: Do you repair printers?** A: No we do not repair printers. Printers are usually better to go buy a different one. **Q: Do you repair headphones or other audio equipment (Beats, Bose, etc.)?** A: We generally don't work on sound equipment or headphones. **Q: Do you repair car screens or sell CarPlay adapters?** A: No we don't work on vehicle things or anything that is related to a car. There are other places, however, in Springfield that do things like that. **Q: Do you repair VHS players or DVRs?** A: No sorry we don't repair VHS players or DVRs. **Q: Do you repair MP3 players?** A: At the moment we are not fixing any MP3 players. **Q: Do you repair Ray-Ban Meta smart glasses?** A: We don't repair Meta Ray-Ban glasses at the current time. **Q: Do you repair kick scooters or similar small electronics?** A: We aren't fixing kick scooters or similar e-bikes but we hope to in the future. **Q: Do you repair Apple Watch screens? ** A: We do fix Apple Watch screens but usually only for newer series at the moment. Typically Series 8 and up that are worth fixing because most Apple watches that are on the market now are kind of cheap at the moment so they're always replaceable. If you have an Ultra, Ultra 2, Ultra 3, or higher-end Apple Watch, we can talk about it and give you a price. **Q: Can someone else (friend or family member) pick up my repaired item for me?** A: Of course the only thing that they need to do is give us the name that was left on the paper and the phone number and they will be ready to pick it up. **Q: Can you retrieve lost contacts after a reboot?** A: We can't retrieve lost contacts on the phone locally that have been erased but contacts these days usually live in the cloud. If you have an iPhone, check your iCloud. If you have an Android, check your Google account because they're usually stored there. **Q: Can you print a full text conversation for court purposes or legal purposes?** A: We can print a full text conversation. We just need to pull the files from your phone. We will find a way to do it. We have certain software that we use and we can discuss a price depending on what's needed. This also applies to Facebook messages. **Q: How can I check the status of my repair or when to pickup?** A: There is no need to check the status for most of our repairs, we will give a time for you to come back if it's some kind of component repair on a device. We will give you a range of days that something will be repaired if we have to have an outside provider take a look at it. We will give you an update once we have it back and ready. But you can trust that during the time that you are waiting for it to be repaired it is diligently being worked on. What you can do is call the store if you really need to check on the status but usually we don't have a status until it's fixed. We ask that you do not inundate us with calls because it does take away from the work that we need to do and trying to fix everything for everybody.